The text mentions a research conducted by HBR. The research ...

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Q2286491
Inglês Interpretação de texto | Reading comprehension ,
Ano: 2023 Banca: FUNDATEC Órgão: Prefeitura de Sapucaia do Sul - RS Prova: FUNDATEC - 2023 - Prefeitura de Sapucaia do Sul - RS - Professor A2 – Língua Inglesa |
Q2286491 Inglês



(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).


*Bot: a computer program that works automatically, especially one that searches for and finds information on the internet. (www.dictionary.cambridge.org 09/09/23).
The text mentions a research conducted by HBR. The research says that if AI is applied to customer service, companies can spend more time and energy in other tasks that will be more valued by clients. Which of the following is NOT on the list of suggested tasks?
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