Read the text and answer the following question. 

Cultural behaviour in business 

Much of today's business is conducted across international borders, and while the majority of the global business community might _______ the use of English as a common language, the nuances and expectations of business communication might differ greatly from culture to culture. A lack of understanding of the cultural norms and practices of our business acquaintances can result in unfair judgments, misunderstandings and breakdowns in communication. Here are three basic areas of differences in business etiquette around the world that could help stand you in good stead when you next find yourself working with someone from a different culture. 

Addressing someone 

When discussing this topic in a training course, a German trainee and a British trainee got into a hot debate about _______ it was appropriate for someone with a doctorate to use the corresponding title on their business card. The British trainee maintained that anyone who wasn't a medical doctor expecting to be addressed as 'Dr' was disgustingly pompous and full of themselves. The German trainee, however, argued that the hard work and years of education put into earning that PhD should give them full rights to expect to be addressed as 'Dr'. 

This stark difference in opinion over something that could be conceived as minor and thus easily _______ goes to show that we often attach meaning to even the most mundane practices. When things that we are used to are done differently, it could spark the strongest reactions in us. While many Continental Europeans and Latin Americans prefer to be addressed with a title, for example Mr or Ms and their surname when meeting someone in a business context for the first time, Americans, and increasingly the British, now tend to prefer using their first names. The best thing to do is to listen and observe how your conversation partner addresses you and, if you are still unsure, do not be afraid to ask them how they would like to be addressed. 

Smiling 

A famous Russian proverb states that 'a smile without reason is a sign of idiocy' and a so-called 'smile of respect' is seen as insincere and often regarded with suspicion in Russia. Yet in countries like the United States, Australia and Britain, smiling is often interpreted as a sign of openness, friendship and respect, and is frequently used to break the ice. 

In a piece of research done on smiles across cultures, the researchers found that smiling individuals were considered more intelligent than non-smiling people in countries such as Germany, Switzerland, China and Malaysia. However, in countries like Russia, Japan, South Korea and Iran, pictures of smiling faces were rated as less intelligent than the non-smiling ones. Meanwhile, in countries like India, Argentina and the Maldives, smiling was associated with dishonesty. 

Eye contact 

An American or British person might be looking their client in the eye to show that they are paying full attention to what is being said, but if that client is from Japan or Korea, they might find the direct eye contact awkward or even disrespectful. In parts of South America and Africa, _______ eye contact could also be seen as challenging authority. In the Middle East, eye contact across genders is considered inappropriate, although eye contact within a gender could signify honesty and truthfulness. 

Having an increased awareness of the possible differences in expectations and _______ can help us avoid cases of miscommunication, but it is vital that we also remember that cultural stereotypes can be detrimental to building good business relationships. Although national cultures could play a part in shaping the way we behave and think, we are also largely influenced by the region we come from, the communities we associate with, our age and gender, our corporate culture and our individual experiences of the world. The knowledge of the potential differences should therefore be something we keep at the back of our minds, rather than something that we use to pigeonhole the individuals of an entire nation. 

(Available at: https://learnenglish.britishcouncil.org/skills/reading/c1-reading/cultural-behaviour-business, Accessed September, 2023) 

Disponível em: www.americasquarterly.org/article/inequality-is-

-brazils-achilles-heel/. Acesso em: 07 nov. 2023. (Adaptado)

Disponível em: https://brainly.com.br/tarefa/40115941. Acesso em

07 nov. 2023. (Adaptado)

Book review:

Why We Fight: The Roots of War

and the Paths to Peace

    ‘Why We Fight’ describes how despite sensationalist headlines, conflict is rare. The author is a field economist, so, much of the writing is based on examples in the real world. The concepts are all easy to understand and the analysis is framed within the context of non cooperative game theory. For those familiar with the subject there is little new in this book, but the examples given highlight in the real world how calculations get made. Most of the analysis is on subjects like gangs and territorial conflicts but it can be viewed in a larger context.

Disponível em: www.amazon.com.br/Why-We-Fight-Roots-Paths/

dp/0241444519. Acesso em: 07 nov. 2023. (Adaptado)

O texto I refere-se a questão

TEXTO I

    The study of language acquisition is fundamentally the process by which humans, and some believe even certain higher animals, acquire the capacity to perceive, produce and use words to understand and communicate. This is a central topic in the disciplines of linguistics, cognitive science, and psychology. Moreover, it holds considerable interest in educational science, anthropology, neuroscience, and artificial intelligence, reflecting the breadth of its implications and impact.

    The language learning process is multifaceted, influenced by a multitude of factors. Among these are the learner's cognitive abilities, encompassing memory, attention, perceptual and reasoning skills. Equally important is the learner's social environment – family, peers, teachers and the broader cultural context, which can provide opportunities for exposure to the language, affect the learner's attitudes and motivation, and determine the nature of the language input.

    Exposure to the language, both in terms of quality and quantity, is also a critical factor. This involves interaction with proficient users of the language and access to diverse linguistic contexts. The role of motivation cannot be overstated. It can greatly enhance the learner's engagement, persistence and performance.

    The complex interplay of these factors shapes the trajectory of language learning, with every individual's path being unique. Nevertheless, there are patterns and regularities in the process that researchers strive to identify and understand. These insights not only enrich our understanding of human cognition and social interaction but also have practical implications for language teaching and learning.