EXEMPLIFICATION is used by the author of the text to develop...
a) lists types of social behavior which may positively affect cross-cultural communication.
Among the examples brought up by the author are good horse sense, good observation skills, effective questions, interpersoanl feedback. These are just about good enough examples to set a positive mood between different peoples.
A resposta esta no 6° PARAGRAFO, e nao no 7° ( a menos que o título contem como um paragrafo).