How a Canadian Chain Is Reinventing Book Selling

By Alexandra Alter

            About a decade ago, Heather Reisman, the chief executive of Canada’s largest bookstore chain, was having tea with the novelist Margaret Atwood when Ms. Atwood inadvertently gave her an idea for a new product. Ms. Atwood announced that she planned to go home, put on a pair of cozy socks and curl up with a book. Ms. Reisman thought about how appealing that sounded. Not long after, her company, Indigo, developed its own brand of plush “reading socks.” They quickly became one of Indigo’s signature gift items.

            “Last year, all my friends got reading socks,” said Arianna Huffington, the HuffPost cofounder and a friend of Ms. Reisman’s, who also gave the socks as gifts to employees at her organization Thrive. “Most people don’t have reading socks — not like Heather’s reading socks.”

            Over the last few years, Indigo has designed dozens of other products, including beach mats, scented candles, inspirational wall art, Mason jars, crystal pillars, bento lunchboxes, herb growing kits, copper cheese knife sets, stemless champagne flutes, throw pillows and scarves.

            It may seem strange for a bookstore chain to be developing and selling artisanal soup bowls and organic cotton baby onesies. But Indigo’s approach seems not only novel but crucial to its success and longevity. The superstore concept, with hulking retail spaces stocking 100,000 titles, has become increasingly hard to sustain in the era of online retail, when it’s impossible to match Amazon’s vast selection. 

            Indigo is experimenting with a new model, positioning itself as a “cultural department store” where customers who wander in to browse through books often end up lingering as they impulsively shop for cashmere slippers and crystal facial rollers, or a knife set to go with a new Paleo cookbook. Over the past few years, Ms. Reisman has reinvented Indigo as a Goop-like, curated lifestyle brand, with sections devoted to food, health and wellness, and home décor. 

         Ms. Reisman is now importing Indigo’s approach to the United States. Last year, Indigo opened its first American outpost, at a luxury mall in Millburn, N.J., and she eventually plans to open a cluster of Indigos in the Northeast. Indigo’s ascendance is all the more notable given the challenges that big bookstore chains have faced in the United States. Borders, which once had more than 650 locations, filed for bankruptcy in 2011. Barnes & Noble now operates 627 stores, down from 720 in 2010, and the company put itself up for sale last year. Lately, it has been opening smaller stores, including an 8,300-square-foot outlet in Fairfax County, Va.

            “Cross-merchandising is Retail 101, and it’s hard to do in a typical bookstore,” said Peter Hildick-Smith, president of the Codex Group, which analyzes the book industry. “Indigo found a way to create an extra aura around the bookbuying experience, by creating a physical extension of what you’re reading about.”

            The atmosphere is unabashedly intimate, cozy and feminine — an aesthetic choice that also makes commercial sense, given that women account for some 60 percent of book buyers. A section called “The Joy of the Table” stocks Indigobrand ceramics, glassware and acacia wood serving platters with the cookbooks. The home décor section has pillows and throws, woven baskets, vases and scented candles. There’s a subsection called “In Her Words,” which features idea-driven books and memoirs by women. An area labeled “A Room of Her Own” looks like a lush dressing room, with vegan leather purses, soft gray shawls, a velvet chair, scarves and journals alongside art, design and fashion books.

            Books still account for just over 50 percent of Indigo’s sales and remain the central draw; the New Jersey store stocks around 55,000 titles. But they also serve another purpose: providing a window into consumers’ interests, hobbies, desires and anxieties, which makes it easier to develop and sell related products. 

            Publishing executives, who have watched with growing alarm as Barnes & Noble has struggled, have responded enthusiastically to Ms. Reisman’s strategy. “Heather pioneered and perfected the art of integrating books and nonbook products,” Markus Dohle, the chief executive of Penguin Random House, said in an email. 

            Ms. Reisman has made herself and her own tastes and interests central to the brand. The front of the New Jersey store features a section labeled “Heather’s Picks,” with a display table covered with dozens of titles. A sign identifies her as the chain’s “founder, C.E.O., Chief Booklover and the Heather in Heather’s Picks.” She appears regularly at author signings and store events, and has interviewed prominent authors like Malcolm Gladwell, James Comey, Sally Field, Bill Clinton and Nora Ephron. 

            When Ms. Reisman opened the first Indigo store in Burlington, Ontario, in 1997, she had already run her own consulting firm and later served as president of a soft drink and beverage company, Cott. Still, bookselling is an idiosyncratic industry, and many questioned whether Indigo could compete with Canada’s biggest bookseller, Chapters. Skepticism dissolved a few years later when Indigo merged with Chapters, inheriting its fleet of national stores. The company now has more than 200 outlets across Canada, including 89 “superstores.” Indigo opened its first revamped concept store in 2016. 

            The new approach has proved lucrative: In its 2017 fiscal year, the company’s revenue exceeded $1 billion Canadian for the first time. In its 2018 fiscal year, Indigo reported a revenue increase of nearly $60 million Canadian over the previous year, making it the most profitable year in the chain’s history. 

            The company’s dominance in Canada doesn’t guarantee it will thrive in the United States, where it has to compete not only with Amazon and Barnes & Noble, but with a resurgent wave of independent booksellers. After years of decline, independent stores have rebounded, with some 2,470 locations, up from 1,651 a decade ago, according to the American Booksellers Association. And Amazon has expanded into the physical retail market, with around 20 bookstores across the United States.

            Ms. Reisman acknowledges that the company faces challenges as it expands southward. Still, she’s optimistic, and is already scouting locations for a second store near New York.

https://www.nytimes.com/2019/05/01

How a Canadian Chain Is Reinventing Book Selling

By Alexandra Alter

            About a decade ago, Heather Reisman, the chief executive of Canada’s largest bookstore chain, was having tea with the novelist Margaret Atwood when Ms. Atwood inadvertently gave her an idea for a new product. Ms. Atwood announced that she planned to go home, put on a pair of cozy socks and curl up with a book. Ms. Reisman thought about how appealing that sounded. Not long after, her company, Indigo, developed its own brand of plush “reading socks.” They quickly became one of Indigo’s signature gift items.

            “Last year, all my friends got reading socks,” said Arianna Huffington, the HuffPost cofounder and a friend of Ms. Reisman’s, who also gave the socks as gifts to employees at her organization Thrive. “Most people don’t have reading socks — not like Heather’s reading socks.”

            Over the last few years, Indigo has designed dozens of other products, including beach mats, scented candles, inspirational wall art, Mason jars, crystal pillars, bento lunchboxes, herb growing kits, copper cheese knife sets, stemless champagne flutes, throw pillows and scarves.

            It may seem strange for a bookstore chain to be developing and selling artisanal soup bowls and organic cotton baby onesies. But Indigo’s approach seems not only novel but crucial to its success and longevity. The superstore concept, with hulking retail spaces stocking 100,000 titles, has become increasingly hard to sustain in the era of online retail, when it’s impossible to match Amazon’s vast selection. 

            Indigo is experimenting with a new model, positioning itself as a “cultural department store” where customers who wander in to browse through books often end up lingering as they impulsively shop for cashmere slippers and crystal facial rollers, or a knife set to go with a new Paleo cookbook. Over the past few years, Ms. Reisman has reinvented Indigo as a Goop-like, curated lifestyle brand, with sections devoted to food, health and wellness, and home décor. 

         Ms. Reisman is now importing Indigo’s approach to the United States. Last year, Indigo opened its first American outpost, at a luxury mall in Millburn, N.J., and she eventually plans to open a cluster of Indigos in the Northeast. Indigo’s ascendance is all the more notable given the challenges that big bookstore chains have faced in the United States. Borders, which once had more than 650 locations, filed for bankruptcy in 2011. Barnes & Noble now operates 627 stores, down from 720 in 2010, and the company put itself up for sale last year. Lately, it has been opening smaller stores, including an 8,300-square-foot outlet in Fairfax County, Va.

            “Cross-merchandising is Retail 101, and it’s hard to do in a typical bookstore,” said Peter Hildick-Smith, president of the Codex Group, which analyzes the book industry. “Indigo found a way to create an extra aura around the bookbuying experience, by creating a physical extension of what you’re reading about.”

            The atmosphere is unabashedly intimate, cozy and feminine — an aesthetic choice that also makes commercial sense, given that women account for some 60 percent of book buyers. A section called “The Joy of the Table” stocks Indigobrand ceramics, glassware and acacia wood serving platters with the cookbooks. The home décor section has pillows and throws, woven baskets, vases and scented candles. There’s a subsection called “In Her Words,” which features idea-driven books and memoirs by women. An area labeled “A Room of Her Own” looks like a lush dressing room, with vegan leather purses, soft gray shawls, a velvet chair, scarves and journals alongside art, design and fashion books.

            Books still account for just over 50 percent of Indigo’s sales and remain the central draw; the New Jersey store stocks around 55,000 titles. But they also serve another purpose: providing a window into consumers’ interests, hobbies, desires and anxieties, which makes it easier to develop and sell related products. 

            Publishing executives, who have watched with growing alarm as Barnes & Noble has struggled, have responded enthusiastically to Ms. Reisman’s strategy. “Heather pioneered and perfected the art of integrating books and nonbook products,” Markus Dohle, the chief executive of Penguin Random House, said in an email. 

            Ms. Reisman has made herself and her own tastes and interests central to the brand. The front of the New Jersey store features a section labeled “Heather’s Picks,” with a display table covered with dozens of titles. A sign identifies her as the chain’s “founder, C.E.O., Chief Booklover and the Heather in Heather’s Picks.” She appears regularly at author signings and store events, and has interviewed prominent authors like Malcolm Gladwell, James Comey, Sally Field, Bill Clinton and Nora Ephron. 

            When Ms. Reisman opened the first Indigo store in Burlington, Ontario, in 1997, she had already run her own consulting firm and later served as president of a soft drink and beverage company, Cott. Still, bookselling is an idiosyncratic industry, and many questioned whether Indigo could compete with Canada’s biggest bookseller, Chapters. Skepticism dissolved a few years later when Indigo merged with Chapters, inheriting its fleet of national stores. The company now has more than 200 outlets across Canada, including 89 “superstores.” Indigo opened its first revamped concept store in 2016. 

            The new approach has proved lucrative: In its 2017 fiscal year, the company’s revenue exceeded $1 billion Canadian for the first time. In its 2018 fiscal year, Indigo reported a revenue increase of nearly $60 million Canadian over the previous year, making it the most profitable year in the chain’s history. 

            The company’s dominance in Canada doesn’t guarantee it will thrive in the United States, where it has to compete not only with Amazon and Barnes & Noble, but with a resurgent wave of independent booksellers. After years of decline, independent stores have rebounded, with some 2,470 locations, up from 1,651 a decade ago, according to the American Booksellers Association. And Amazon has expanded into the physical retail market, with around 20 bookstores across the United States.

            Ms. Reisman acknowledges that the company faces challenges as it expands southward. Still, she’s optimistic, and is already scouting locations for a second store near New York.

https://www.nytimes.com/2019/05/01

How a Canadian Chain Is Reinventing Book Selling

By Alexandra Alter

            About a decade ago, Heather Reisman, the chief executive of Canada’s largest bookstore chain, was having tea with the novelist Margaret Atwood when Ms. Atwood inadvertently gave her an idea for a new product. Ms. Atwood announced that she planned to go home, put on a pair of cozy socks and curl up with a book. Ms. Reisman thought about how appealing that sounded. Not long after, her company, Indigo, developed its own brand of plush “reading socks.” They quickly became one of Indigo’s signature gift items.

            “Last year, all my friends got reading socks,” said Arianna Huffington, the HuffPost cofounder and a friend of Ms. Reisman’s, who also gave the socks as gifts to employees at her organization Thrive. “Most people don’t have reading socks — not like Heather’s reading socks.”

            Over the last few years, Indigo has designed dozens of other products, including beach mats, scented candles, inspirational wall art, Mason jars, crystal pillars, bento lunchboxes, herb growing kits, copper cheese knife sets, stemless champagne flutes, throw pillows and scarves.

            It may seem strange for a bookstore chain to be developing and selling artisanal soup bowls and organic cotton baby onesies. But Indigo’s approach seems not only novel but crucial to its success and longevity. The superstore concept, with hulking retail spaces stocking 100,000 titles, has become increasingly hard to sustain in the era of online retail, when it’s impossible to match Amazon’s vast selection. 

            Indigo is experimenting with a new model, positioning itself as a “cultural department store” where customers who wander in to browse through books often end up lingering as they impulsively shop for cashmere slippers and crystal facial rollers, or a knife set to go with a new Paleo cookbook. Over the past few years, Ms. Reisman has reinvented Indigo as a Goop-like, curated lifestyle brand, with sections devoted to food, health and wellness, and home décor. 

         Ms. Reisman is now importing Indigo’s approach to the United States. Last year, Indigo opened its first American outpost, at a luxury mall in Millburn, N.J., and she eventually plans to open a cluster of Indigos in the Northeast. Indigo’s ascendance is all the more notable given the challenges that big bookstore chains have faced in the United States. Borders, which once had more than 650 locations, filed for bankruptcy in 2011. Barnes & Noble now operates 627 stores, down from 720 in 2010, and the company put itself up for sale last year. Lately, it has been opening smaller stores, including an 8,300-square-foot outlet in Fairfax County, Va.

            “Cross-merchandising is Retail 101, and it’s hard to do in a typical bookstore,” said Peter Hildick-Smith, president of the Codex Group, which analyzes the book industry. “Indigo found a way to create an extra aura around the bookbuying experience, by creating a physical extension of what you’re reading about.”

            The atmosphere is unabashedly intimate, cozy and feminine — an aesthetic choice that also makes commercial sense, given that women account for some 60 percent of book buyers. A section called “The Joy of the Table” stocks Indigobrand ceramics, glassware and acacia wood serving platters with the cookbooks. The home décor section has pillows and throws, woven baskets, vases and scented candles. There’s a subsection called “In Her Words,” which features idea-driven books and memoirs by women. An area labeled “A Room of Her Own” looks like a lush dressing room, with vegan leather purses, soft gray shawls, a velvet chair, scarves and journals alongside art, design and fashion books.

            Books still account for just over 50 percent of Indigo’s sales and remain the central draw; the New Jersey store stocks around 55,000 titles. But they also serve another purpose: providing a window into consumers’ interests, hobbies, desires and anxieties, which makes it easier to develop and sell related products. 

            Publishing executives, who have watched with growing alarm as Barnes & Noble has struggled, have responded enthusiastically to Ms. Reisman’s strategy. “Heather pioneered and perfected the art of integrating books and nonbook products,” Markus Dohle, the chief executive of Penguin Random House, said in an email. 

            Ms. Reisman has made herself and her own tastes and interests central to the brand. The front of the New Jersey store features a section labeled “Heather’s Picks,” with a display table covered with dozens of titles. A sign identifies her as the chain’s “founder, C.E.O., Chief Booklover and the Heather in Heather’s Picks.” She appears regularly at author signings and store events, and has interviewed prominent authors like Malcolm Gladwell, James Comey, Sally Field, Bill Clinton and Nora Ephron. 

            When Ms. Reisman opened the first Indigo store in Burlington, Ontario, in 1997, she had already run her own consulting firm and later served as president of a soft drink and beverage company, Cott. Still, bookselling is an idiosyncratic industry, and many questioned whether Indigo could compete with Canada’s biggest bookseller, Chapters. Skepticism dissolved a few years later when Indigo merged with Chapters, inheriting its fleet of national stores. The company now has more than 200 outlets across Canada, including 89 “superstores.” Indigo opened its first revamped concept store in 2016. 

            The new approach has proved lucrative: In its 2017 fiscal year, the company’s revenue exceeded $1 billion Canadian for the first time. In its 2018 fiscal year, Indigo reported a revenue increase of nearly $60 million Canadian over the previous year, making it the most profitable year in the chain’s history. 

            The company’s dominance in Canada doesn’t guarantee it will thrive in the United States, where it has to compete not only with Amazon and Barnes & Noble, but with a resurgent wave of independent booksellers. After years of decline, independent stores have rebounded, with some 2,470 locations, up from 1,651 a decade ago, according to the American Booksellers Association. And Amazon has expanded into the physical retail market, with around 20 bookstores across the United States.

            Ms. Reisman acknowledges that the company faces challenges as it expands southward. Still, she’s optimistic, and is already scouting locations for a second store near New York.

https://www.nytimes.com/2019/05/01

How a Canadian Chain Is Reinventing Book Selling

By Alexandra Alter

            About a decade ago, Heather Reisman, the chief executive of Canada’s largest bookstore chain, was having tea with the novelist Margaret Atwood when Ms. Atwood inadvertently gave her an idea for a new product. Ms. Atwood announced that she planned to go home, put on a pair of cozy socks and curl up with a book. Ms. Reisman thought about how appealing that sounded. Not long after, her company, Indigo, developed its own brand of plush “reading socks.” They quickly became one of Indigo’s signature gift items.

            “Last year, all my friends got reading socks,” said Arianna Huffington, the HuffPost cofounder and a friend of Ms. Reisman’s, who also gave the socks as gifts to employees at her organization Thrive. “Most people don’t have reading socks — not like Heather’s reading socks.”

            Over the last few years, Indigo has designed dozens of other products, including beach mats, scented candles, inspirational wall art, Mason jars, crystal pillars, bento lunchboxes, herb growing kits, copper cheese knife sets, stemless champagne flutes, throw pillows and scarves.

            It may seem strange for a bookstore chain to be developing and selling artisanal soup bowls and organic cotton baby onesies. But Indigo’s approach seems not only novel but crucial to its success and longevity. The superstore concept, with hulking retail spaces stocking 100,000 titles, has become increasingly hard to sustain in the era of online retail, when it’s impossible to match Amazon’s vast selection. 

            Indigo is experimenting with a new model, positioning itself as a “cultural department store” where customers who wander in to browse through books often end up lingering as they impulsively shop for cashmere slippers and crystal facial rollers, or a knife set to go with a new Paleo cookbook. Over the past few years, Ms. Reisman has reinvented Indigo as a Goop-like, curated lifestyle brand, with sections devoted to food, health and wellness, and home décor. 

         Ms. Reisman is now importing Indigo’s approach to the United States. Last year, Indigo opened its first American outpost, at a luxury mall in Millburn, N.J., and she eventually plans to open a cluster of Indigos in the Northeast. Indigo’s ascendance is all the more notable given the challenges that big bookstore chains have faced in the United States. Borders, which once had more than 650 locations, filed for bankruptcy in 2011. Barnes & Noble now operates 627 stores, down from 720 in 2010, and the company put itself up for sale last year. Lately, it has been opening smaller stores, including an 8,300-square-foot outlet in Fairfax County, Va.

            “Cross-merchandising is Retail 101, and it’s hard to do in a typical bookstore,” said Peter Hildick-Smith, president of the Codex Group, which analyzes the book industry. “Indigo found a way to create an extra aura around the bookbuying experience, by creating a physical extension of what you’re reading about.”

            The atmosphere is unabashedly intimate, cozy and feminine — an aesthetic choice that also makes commercial sense, given that women account for some 60 percent of book buyers. A section called “The Joy of the Table” stocks Indigobrand ceramics, glassware and acacia wood serving platters with the cookbooks. The home décor section has pillows and throws, woven baskets, vases and scented candles. There’s a subsection called “In Her Words,” which features idea-driven books and memoirs by women. An area labeled “A Room of Her Own” looks like a lush dressing room, with vegan leather purses, soft gray shawls, a velvet chair, scarves and journals alongside art, design and fashion books.

            Books still account for just over 50 percent of Indigo’s sales and remain the central draw; the New Jersey store stocks around 55,000 titles. But they also serve another purpose: providing a window into consumers’ interests, hobbies, desires and anxieties, which makes it easier to develop and sell related products. 

            Publishing executives, who have watched with growing alarm as Barnes & Noble has struggled, have responded enthusiastically to Ms. Reisman’s strategy. “Heather pioneered and perfected the art of integrating books and nonbook products,” Markus Dohle, the chief executive of Penguin Random House, said in an email. 

            Ms. Reisman has made herself and her own tastes and interests central to the brand. The front of the New Jersey store features a section labeled “Heather’s Picks,” with a display table covered with dozens of titles. A sign identifies her as the chain’s “founder, C.E.O., Chief Booklover and the Heather in Heather’s Picks.” She appears regularly at author signings and store events, and has interviewed prominent authors like Malcolm Gladwell, James Comey, Sally Field, Bill Clinton and Nora Ephron. 

            When Ms. Reisman opened the first Indigo store in Burlington, Ontario, in 1997, she had already run her own consulting firm and later served as president of a soft drink and beverage company, Cott. Still, bookselling is an idiosyncratic industry, and many questioned whether Indigo could compete with Canada’s biggest bookseller, Chapters. Skepticism dissolved a few years later when Indigo merged with Chapters, inheriting its fleet of national stores. The company now has more than 200 outlets across Canada, including 89 “superstores.” Indigo opened its first revamped concept store in 2016. 

            The new approach has proved lucrative: In its 2017 fiscal year, the company’s revenue exceeded $1 billion Canadian for the first time. In its 2018 fiscal year, Indigo reported a revenue increase of nearly $60 million Canadian over the previous year, making it the most profitable year in the chain’s history. 

            The company’s dominance in Canada doesn’t guarantee it will thrive in the United States, where it has to compete not only with Amazon and Barnes & Noble, but with a resurgent wave of independent booksellers. After years of decline, independent stores have rebounded, with some 2,470 locations, up from 1,651 a decade ago, according to the American Booksellers Association. And Amazon has expanded into the physical retail market, with around 20 bookstores across the United States.

            Ms. Reisman acknowledges that the company faces challenges as it expands southward. Still, she’s optimistic, and is already scouting locations for a second store near New York.

https://www.nytimes.com/2019/05/01

How a Canadian Chain Is Reinventing Book Selling

By Alexandra Alter

            About a decade ago, Heather Reisman, the chief executive of Canada’s largest bookstore chain, was having tea with the novelist Margaret Atwood when Ms. Atwood inadvertently gave her an idea for a new product. Ms. Atwood announced that she planned to go home, put on a pair of cozy socks and curl up with a book. Ms. Reisman thought about how appealing that sounded. Not long after, her company, Indigo, developed its own brand of plush “reading socks.” They quickly became one of Indigo’s signature gift items.

            “Last year, all my friends got reading socks,” said Arianna Huffington, the HuffPost cofounder and a friend of Ms. Reisman’s, who also gave the socks as gifts to employees at her organization Thrive. “Most people don’t have reading socks — not like Heather’s reading socks.”

            Over the last few years, Indigo has designed dozens of other products, including beach mats, scented candles, inspirational wall art, Mason jars, crystal pillars, bento lunchboxes, herb growing kits, copper cheese knife sets, stemless champagne flutes, throw pillows and scarves.

            It may seem strange for a bookstore chain to be developing and selling artisanal soup bowls and organic cotton baby onesies. But Indigo’s approach seems not only novel but crucial to its success and longevity. The superstore concept, with hulking retail spaces stocking 100,000 titles, has become increasingly hard to sustain in the era of online retail, when it’s impossible to match Amazon’s vast selection. 

            Indigo is experimenting with a new model, positioning itself as a “cultural department store” where customers who wander in to browse through books often end up lingering as they impulsively shop for cashmere slippers and crystal facial rollers, or a knife set to go with a new Paleo cookbook. Over the past few years, Ms. Reisman has reinvented Indigo as a Goop-like, curated lifestyle brand, with sections devoted to food, health and wellness, and home décor. 

         Ms. Reisman is now importing Indigo’s approach to the United States. Last year, Indigo opened its first American outpost, at a luxury mall in Millburn, N.J., and she eventually plans to open a cluster of Indigos in the Northeast. Indigo’s ascendance is all the more notable given the challenges that big bookstore chains have faced in the United States. Borders, which once had more than 650 locations, filed for bankruptcy in 2011. Barnes & Noble now operates 627 stores, down from 720 in 2010, and the company put itself up for sale last year. Lately, it has been opening smaller stores, including an 8,300-square-foot outlet in Fairfax County, Va.

            “Cross-merchandising is Retail 101, and it’s hard to do in a typical bookstore,” said Peter Hildick-Smith, president of the Codex Group, which analyzes the book industry. “Indigo found a way to create an extra aura around the bookbuying experience, by creating a physical extension of what you’re reading about.”

            The atmosphere is unabashedly intimate, cozy and feminine — an aesthetic choice that also makes commercial sense, given that women account for some 60 percent of book buyers. A section called “The Joy of the Table” stocks Indigobrand ceramics, glassware and acacia wood serving platters with the cookbooks. The home décor section has pillows and throws, woven baskets, vases and scented candles. There’s a subsection called “In Her Words,” which features idea-driven books and memoirs by women. An area labeled “A Room of Her Own” looks like a lush dressing room, with vegan leather purses, soft gray shawls, a velvet chair, scarves and journals alongside art, design and fashion books.

            Books still account for just over 50 percent of Indigo’s sales and remain the central draw; the New Jersey store stocks around 55,000 titles. But they also serve another purpose: providing a window into consumers’ interests, hobbies, desires and anxieties, which makes it easier to develop and sell related products. 

            Publishing executives, who have watched with growing alarm as Barnes & Noble has struggled, have responded enthusiastically to Ms. Reisman’s strategy. “Heather pioneered and perfected the art of integrating books and nonbook products,” Markus Dohle, the chief executive of Penguin Random House, said in an email. 

            Ms. Reisman has made herself and her own tastes and interests central to the brand. The front of the New Jersey store features a section labeled “Heather’s Picks,” with a display table covered with dozens of titles. A sign identifies her as the chain’s “founder, C.E.O., Chief Booklover and the Heather in Heather’s Picks.” She appears regularly at author signings and store events, and has interviewed prominent authors like Malcolm Gladwell, James Comey, Sally Field, Bill Clinton and Nora Ephron. 

            When Ms. Reisman opened the first Indigo store in Burlington, Ontario, in 1997, she had already run her own consulting firm and later served as president of a soft drink and beverage company, Cott. Still, bookselling is an idiosyncratic industry, and many questioned whether Indigo could compete with Canada’s biggest bookseller, Chapters. Skepticism dissolved a few years later when Indigo merged with Chapters, inheriting its fleet of national stores. The company now has more than 200 outlets across Canada, including 89 “superstores.” Indigo opened its first revamped concept store in 2016. 

            The new approach has proved lucrative: In its 2017 fiscal year, the company’s revenue exceeded $1 billion Canadian for the first time. In its 2018 fiscal year, Indigo reported a revenue increase of nearly $60 million Canadian over the previous year, making it the most profitable year in the chain’s history. 

            The company’s dominance in Canada doesn’t guarantee it will thrive in the United States, where it has to compete not only with Amazon and Barnes & Noble, but with a resurgent wave of independent booksellers. After years of decline, independent stores have rebounded, with some 2,470 locations, up from 1,651 a decade ago, according to the American Booksellers Association. And Amazon has expanded into the physical retail market, with around 20 bookstores across the United States.

            Ms. Reisman acknowledges that the company faces challenges as it expands southward. Still, she’s optimistic, and is already scouting locations for a second store near New York.

https://www.nytimes.com/2019/05/01

Big Tech made the social media mess. It has to fix it

Analysis by David Goldman, CNN Business

Social media has given people a platform to spew hate speech and radical beliefs to other people, amplifying what are otherwise fringe opinions. A few have turned that hate into violence.

Silicon Valley has built the biggest, most powerful companies in the world. Now, tech leaders have a responsibility to rein in the creations that have grown too unwieldy for them to control.

These are businesses, and their leaders will have to And out how to do that without destroying their companies. So far, balancing Big Tech's responsibilities to society and its duties to investors has proven difficult.

A difficult balance

Facebook (FB) announced in July it would invest billions of dollars a year to improve safety and security on the platform. The company said the effort would come at the expense of user growth and profitability. The company's stock lost about a third of its value because investors were concerned about Facebook's growth stalling.

Twitter has largely rid ISIS recruiters from the social network. Facebook and YouTube have labeled fake news stories as such. Yet, the work isn't close to done. Google has also made significant changes to YouTube's advertising policies after ads from 300 companies and organizations ran on channels promoting hate groups.

"YouTube has strict policies that prohibit content which incites others to violence or promotes hatred," a YouTube spokesperson said. "We quickly remove videos violating our policies when flagged by our users."

What seemed to cross no one's mind a decade ago was the potential downside to building a platform with billions of customers. So many posts can't possibly be monitored in real time. The networks gave the dregs of society the ability to reach like-minded people and poison the minds of others.

Without that foresight, Silicon Valley allowed their creations to break down. They're not beyond repair, but fixing them will be costly and difficult. Whether Big Tech is up to the task will determine the fates of their platforms.

Available: https://edition.cnn.com/2018/10/29/tech/social-media- -hate-speech/index.html. Access: 30 may 2019. Adapted. 

Glossary: spew: lançar; fringe: periféricas; to rein in: controlar; unwieldy: desordenado; duties: deveres; profitability, lucro; stock: ação (no mercado); stalling: interrupção; flagged: sinalizados; dregs of society: pessoas inescrupulosas; like-minded: pessoas que compartilham ideias semelhantes; poison: envenenar; foresight: visão; beyond repair: sem conserto; up to the task: à altura da tarefa.

Big Tech made the social media mess. It has to fix it

Analysis by David Goldman, CNN Business

Social media has given people a platform to spew hate speech and radical beliefs to other people, amplifying what are otherwise fringe opinions. A few have turned that hate into violence.

Silicon Valley has built the biggest, most powerful companies in the world. Now, tech leaders have a responsibility to rein in the creations that have grown too unwieldy for them to control.

These are businesses, and their leaders will have to And out how to do that without destroying their companies. So far, balancing Big Tech's responsibilities to society and its duties to investors has proven difficult.

A difficult balance

Facebook (FB) announced in July it would invest billions of dollars a year to improve safety and security on the platform. The company said the effort would come at the expense of user growth and profitability. The company's stock lost about a third of its value because investors were concerned about Facebook's growth stalling.

Twitter has largely rid ISIS recruiters from the social network. Facebook and YouTube have labeled fake news stories as such. Yet, the work isn't close to done. Google has also made significant changes to YouTube's advertising policies after ads from 300 companies and organizations ran on channels promoting hate groups.

"YouTube has strict policies that prohibit content which incites others to violence or promotes hatred," a YouTube spokesperson said. "We quickly remove videos violating our policies when flagged by our users."

What seemed to cross no one's mind a decade ago was the potential downside to building a platform with billions of customers. So many posts can't possibly be monitored in real time. The networks gave the dregs of society the ability to reach like-minded people and poison the minds of others.

Without that foresight, Silicon Valley allowed their creations to break down. They're not beyond repair, but fixing them will be costly and difficult. Whether Big Tech is up to the task will determine the fates of their platforms.

Available: https://edition.cnn.com/2018/10/29/tech/social-media- -hate-speech/index.html. Access: 30 may 2019. Adapted. 

Glossary: spew: lançar; fringe: periféricas; to rein in: controlar; unwieldy: desordenado; duties: deveres; profitability, lucro; stock: ação (no mercado); stalling: interrupção; flagged: sinalizados; dregs of society: pessoas inescrupulosas; like-minded: pessoas que compartilham ideias semelhantes; poison: envenenar; foresight: visão; beyond repair: sem conserto; up to the task: à altura da tarefa.

Big Tech made the social media mess. It has to fix it

Analysis by David Goldman, CNN Business

Social media has given people a platform to spew hate speech and radical beliefs to other people, amplifying what are otherwise fringe opinions. A few have turned that hate into violence.

Silicon Valley has built the biggest, most powerful companies in the world. Now, tech leaders have a responsibility to rein in the creations that have grown too unwieldy for them to control.

These are businesses, and their leaders will have to And out how to do that without destroying their companies. So far, balancing Big Tech's responsibilities to society and its duties to investors has proven difficult.

A difficult balance

Facebook (FB) announced in July it would invest billions of dollars a year to improve safety and security on the platform. The company said the effort would come at the expense of user growth and profitability. The company's stock lost about a third of its value because investors were concerned about Facebook's growth stalling.

Twitter has largely rid ISIS recruiters from the social network. Facebook and YouTube have labeled fake news stories as such. Yet, the work isn't close to done. Google has also made significant changes to YouTube's advertising policies after ads from 300 companies and organizations ran on channels promoting hate groups.

"YouTube has strict policies that prohibit content which incites others to violence or promotes hatred," a YouTube spokesperson said. "We quickly remove videos violating our policies when flagged by our users."

What seemed to cross no one's mind a decade ago was the potential downside to building a platform with billions of customers. So many posts can't possibly be monitored in real time. The networks gave the dregs of society the ability to reach like-minded people and poison the minds of others.

Without that foresight, Silicon Valley allowed their creations to break down. They're not beyond repair, but fixing them will be costly and difficult. Whether Big Tech is up to the task will determine the fates of their platforms.

Available: https://edition.cnn.com/2018/10/29/tech/social-media- -hate-speech/index.html. Access: 30 may 2019. Adapted. 

Glossary: spew: lançar; fringe: periféricas; to rein in: controlar; unwieldy: desordenado; duties: deveres; profitability, lucro; stock: ação (no mercado); stalling: interrupção; flagged: sinalizados; dregs of society: pessoas inescrupulosas; like-minded: pessoas que compartilham ideias semelhantes; poison: envenenar; foresight: visão; beyond repair: sem conserto; up to the task: à altura da tarefa.

               Fire Devastates Brazil's Oldest Science Museum

The overnight inferno likely claimed fossils, cultural artifacts, and more irreplaceable collections amassed over 200 years.

                                                                                    By Michael Greshko                                                   ______________________________________

                                                                   PUBLISHED September 6, 2018

Major pieces of Brazil's scientific and cultural heritage went up in smoke on September 2, as a devastating fire ripped through much of Rio de Janeiro's Museu Nacional, or National Museum. Founded in 1818, the museum is Brazil's oldest scientific institution and one of the largest and most renowned museums in Latin America, amassing a collection of some 20 million scientifically and culturally invaluable artifacts.

The Museu Nacional's holdings include Luzia, an 11,500-year-old skull considered one of South America's oldest human fossils, as well as the bones of uniquely Brazilian creatures such as the long-necked dinosaur Maxakalisaurus. Because of the auction tastes of Brazil's 19th-century emperors, the Museu Nacional also ended up with Latin America's oldest collection of Egyptian mummies and artifacts.

Even the building holds historical importance: It housed the exiled Portuguese royal family from 1808 to 1821, after they fled to Rio de Janeiro in 1807 to escape Napoleon. The complex also served as the palace for Brazil's post-independence emperors until 1889, before the museum collections were transferred there in 1902. In an September 5 email, Museu Nacional curator Débora Pires wrote that the entomology and arachnology collections were completely destroyed, as was most of the mollusk collection. However, technicians had braved the fire to save 80 percent of the mollusk holotypes—the specimens that formally serve as the global references for a given species. The museum's vertebrate specimens, herbarium, and library were housed separately and survived the fire.

(…)

An Irreplaceable Loss

It's not yet clear how the fire started, but it did begin after the museum was closed to the public, and no injuries have yet been reported. Firefighters worked through the night to douse the burnt-out shell of the main building, but it seems the blaze has already seared a gaping hole in many scientists' careers.

“The importance of the collections that were lost couldn't be overstated,” says Luiz Rocha, a Brazilian ichthyologist now at the California Academy of Sciences who has visited the Museu Nacional several times to study its collections. “They were unique as it gets: Many of them were irreplaceable, there's no way to put a monetary value on it.”

“In terms of [my] life-long research agenda, I'm pretty much lost,” says Marcus Guidoti, a Brazilian entomologist finishing up his Ph.D. in a program co-run by Brazil's Federal University of Rio Grande do Sul.

Guidoti studies lace bugs, an insect family with more than 2,000 species worldwide. The Museu Nacional held one of the world's largest lace bug collections, but the fire likely destroyed it and the rest of the museum's five million arthropod specimens. “Those type specimens can't be replaced, and they are crucial to understand the species,” he says by text message. “If I was willing to keep working on this family in this region of the globe, this was definitely a big hit.”

Paleontologist Dimila Mothé, a postdoctoral researcher at the Federal University of the State of Rio de Janeiro, adds that the blows to science extend beyond the collections themselves. “It's not only the cultural history, the natural history, but all the theses and research developed there,” she says. “Most of the laboratories there were lost, too, and the research of several professors. I'm not sure you can say the impact of what was lost.”

Brazil’s indigenous knowledge also has suffered. The Museu Nacional housed world-renowned collections of indigenous objects, as well as many audio recordings of indigenous languages from all over Brazil. Some of these recordings, now lost, were of languages that are no longer spoken.

“I have no words to say how horrible this is,” says Brazilian anthropologist Mariana Françozo, an expert on South American indigenous objects at Leiden University. “The indigenous collections are a tremendous loss … we can no longer study them, we can no longer understand what our ancestors did. It’s heartbreaking.” 

On Monday, The Brazilian publication G1 Rio reported that ashes of burned documents—some still flecked in notes or illustrations—have rained down from the sky more than a mile away from the Museu Nacional, thrown aloft by the inferno.

(…)

Editor's Note: This story was updated on September 6, 2018, with new details about which artifacts survived the fire. 

Taken from: https://www.nationalgeographic.com/science/2018/09/news-museu-nacional-fire-rio-de-janeiro-natural-history/. Access: 11 dez. 2018.

               Fire Devastates Brazil's Oldest Science Museum

The overnight inferno likely claimed fossils, cultural artifacts, and more irreplaceable collections amassed over 200 years.

                                                                                    By Michael Greshko                                                   ______________________________________

                                                                   PUBLISHED September 6, 2018

Major pieces of Brazil's scientific and cultural heritage went up in smoke on September 2, as a devastating fire ripped through much of Rio de Janeiro's Museu Nacional, or National Museum. Founded in 1818, the museum is Brazil's oldest scientific institution and one of the largest and most renowned museums in Latin America, amassing a collection of some 20 million scientifically and culturally invaluable artifacts.

The Museu Nacional's holdings include Luzia, an 11,500-year-old skull considered one of South America's oldest human fossils, as well as the bones of uniquely Brazilian creatures such as the long-necked dinosaur Maxakalisaurus. Because of the auction tastes of Brazil's 19th-century emperors, the Museu Nacional also ended up with Latin America's oldest collection of Egyptian mummies and artifacts.

Even the building holds historical importance: It housed the exiled Portuguese royal family from 1808 to 1821, after they fled to Rio de Janeiro in 1807 to escape Napoleon. The complex also served as the palace for Brazil's post-independence emperors until 1889, before the museum collections were transferred there in 1902. In an September 5 email, Museu Nacional curator Débora Pires wrote that the entomology and arachnology collections were completely destroyed, as was most of the mollusk collection. However, technicians had braved the fire to save 80 percent of the mollusk holotypes—the specimens that formally serve as the global references for a given species. The museum's vertebrate specimens, herbarium, and library were housed separately and survived the fire.

(…)

An Irreplaceable Loss

It's not yet clear how the fire started, but it did begin after the museum was closed to the public, and no injuries have yet been reported. Firefighters worked through the night to douse the burnt-out shell of the main building, but it seems the blaze has already seared a gaping hole in many scientists' careers.

“The importance of the collections that were lost couldn't be overstated,” says Luiz Rocha, a Brazilian ichthyologist now at the California Academy of Sciences who has visited the Museu Nacional several times to study its collections. “They were unique as it gets: Many of them were irreplaceable, there's no way to put a monetary value on it.”

“In terms of [my] life-long research agenda, I'm pretty much lost,” says Marcus Guidoti, a Brazilian entomologist finishing up his Ph.D. in a program co-run by Brazil's Federal University of Rio Grande do Sul.

Guidoti studies lace bugs, an insect family with more than 2,000 species worldwide. The Museu Nacional held one of the world's largest lace bug collections, but the fire likely destroyed it and the rest of the museum's five million arthropod specimens. “Those type specimens can't be replaced, and they are crucial to understand the species,” he says by text message. “If I was willing to keep working on this family in this region of the globe, this was definitely a big hit.”

Paleontologist Dimila Mothé, a postdoctoral researcher at the Federal University of the State of Rio de Janeiro, adds that the blows to science extend beyond the collections themselves. “It's not only the cultural history, the natural history, but all the theses and research developed there,” she says. “Most of the laboratories there were lost, too, and the research of several professors. I'm not sure you can say the impact of what was lost.”

Brazil’s indigenous knowledge also has suffered. The Museu Nacional housed world-renowned collections of indigenous objects, as well as many audio recordings of indigenous languages from all over Brazil. Some of these recordings, now lost, were of languages that are no longer spoken.

“I have no words to say how horrible this is,” says Brazilian anthropologist Mariana Françozo, an expert on South American indigenous objects at Leiden University. “The indigenous collections are a tremendous loss … we can no longer study them, we can no longer understand what our ancestors did. It’s heartbreaking.” 

On Monday, The Brazilian publication G1 Rio reported that ashes of burned documents—some still flecked in notes or illustrations—have rained down from the sky more than a mile away from the Museu Nacional, thrown aloft by the inferno.

(…)

Editor's Note: This story was updated on September 6, 2018, with new details about which artifacts survived the fire. 

Taken from: https://www.nationalgeographic.com/science/2018/09/news-museu-nacional-fire-rio-de-janeiro-natural-history/. Access: 11 dez. 2018.