Questões da Prova CESPE - 2007 - Petrobras - Analista de Comércio e Suprimentos Júnior
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broken windows relate to negative aspects of a place or business.
time and money spent training employees on how to deal with people really pays off.
the sooner one fixes a broken window, the fatal consequences that could result from its being ignored are minimized or eliminated.
It can be inferred from the text that
the phrase “that the right kind of people (those who enjoy dealing with people) be hired” (L.49-50) can be correctly rewritten as: that the right kind of people (those who enjoy dealing with people) should be hired.
It can be inferred from the text that
customers who have complained about a certain company make good candidates for mystery shoppers.