Questões de Concurso Público Prefeitura de Sapucaia do Sul - RS 2023 para Professor A2 – Língua Inglesa
Foram encontradas 15 questões
Ano: 2023
Banca:
FUNDATEC
Órgão:
Prefeitura de Sapucaia do Sul - RS
Prova:
FUNDATEC - 2023 - Prefeitura de Sapucaia do Sul - RS - Professor A2 – Língua Inglesa |
Q2286490
Inglês
Texto associado
(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).
*Bot: a computer program that works automatically, especially one that searches for and finds
information on the internet. (www.dictionary.cambridge.org 09/09/23).
Which of the following sentences best summarizes the text’s main idea?
Ano: 2023
Banca:
FUNDATEC
Órgão:
Prefeitura de Sapucaia do Sul - RS
Prova:
FUNDATEC - 2023 - Prefeitura de Sapucaia do Sul - RS - Professor A2 – Língua Inglesa |
Q2286491
Inglês
Texto associado
(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).
*Bot: a computer program that works automatically, especially one that searches for and finds
information on the internet. (www.dictionary.cambridge.org 09/09/23).
The text mentions a research conducted by HBR. The research says that if AI is
applied to customer service, companies can spend more time and energy in other tasks that will be more valued by clients. Which of the following is NOT on the list of suggested tasks?
Ano: 2023
Banca:
FUNDATEC
Órgão:
Prefeitura de Sapucaia do Sul - RS
Prova:
FUNDATEC - 2023 - Prefeitura de Sapucaia do Sul - RS - Professor A2 – Língua Inglesa |
Q2286492
Inglês
Texto associado
(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).
*Bot: a computer program that works automatically, especially one that searches for and finds
information on the internet. (www.dictionary.cambridge.org 09/09/23).
Analyze the following statements about the text and mark T, if true, or F, if false.
( ) Companies struggle to keep their customer service agents because the job is very stressful.
( ) Replacing agents constantly is costly for the companies and impacts the customer experience.
( ) AI will replace inefficient and stressed agents.
( ) AI will reduce the companies’ cost with agents in 45% per year.
The correct order of filling the parentheses, from top to bottom, is:
( ) Companies struggle to keep their customer service agents because the job is very stressful.
( ) Replacing agents constantly is costly for the companies and impacts the customer experience.
( ) AI will replace inefficient and stressed agents.
( ) AI will reduce the companies’ cost with agents in 45% per year.
The correct order of filling the parentheses, from top to bottom, is:
Ano: 2023
Banca:
FUNDATEC
Órgão:
Prefeitura de Sapucaia do Sul - RS
Prova:
FUNDATEC - 2023 - Prefeitura de Sapucaia do Sul - RS - Professor A2 – Língua Inglesa |
Q2286493
Inglês
Texto associado
(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).
*Bot: a computer program that works automatically, especially one that searches for and finds
information on the internet. (www.dictionary.cambridge.org 09/09/23).
Which of the following questions is NOT answered by the text?
Ano: 2023
Banca:
FUNDATEC
Órgão:
Prefeitura de Sapucaia do Sul - RS
Prova:
FUNDATEC - 2023 - Prefeitura de Sapucaia do Sul - RS - Professor A2 – Língua Inglesa |
Q2286494
Inglês
Texto associado
(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).
*Bot: a computer program that works automatically, especially one that searches for and finds
information on the internet. (www.dictionary.cambridge.org 09/09/23).
Consider the verb tense in the sentence “AI has shown up everywhere in recent
months” (l. 01-02). Which of the following is NOT a regular use of this verb tense?