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for customer contact positions, the candidate’s educational background is the decisive factor.
time and money spent training employees on how to deal with people really pays off.


It can be inferred from the text that
the phrase “that the right kind of people (those who enjoy dealing with people) be hired” (L.49-50) can be correctly rewritten as: that the right kind of people (those who enjoy dealing with people) should be hired.


It can be inferred from the text that
customers who have complained about a certain company make good candidates for mystery shoppers.

Internet: www.petrobras.com.br (adapted).
Based on the text above, judge the following items.

Internet: www.petrobras.com.br (adapted).
Based on the text above, judge the following items.

A partir do texto acima, julgue os itens subseqüentes.

A partir do texto acima, julgue os itens subseqüentes.

Compare as informações da figura acima e julgue os seguintes itens.



