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Q3750966
Inglês Vocabulário | Vocabulary , Ensino da Língua Estrangeira Inglesa ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750966 Inglês
Which strategy for enhancing vocabulary and lexicogrammatical competence in written production is considered ineffective?
Alternativas
Q3750965
Inglês Interpretação de texto | Reading comprehension , Ensino da Língua Estrangeira Inglesa ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750965 Inglês
Which instructional focus should teachers adopt to develop students’ macro-level reading comprehension skills?
Alternativas
Q3750964
Inglês Interpretação de texto | Reading comprehension , Ensino da Língua Estrangeira Inglesa ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750964 Inglês

Given that reading strategies should be selected in accordance with both the students’ proficiency levels and the genre of the text, align each text genre with the corresponding level of students’ proficiency.



I. Shopping lists, dialogues, postcards


II. Editorials, research summaries, literary texts


III. Newspapers, magazines, short stories



( ) Beginners


( ) Intermediate students


( ) Advanced students

Alternativas
Q3750963
Inglês Ensino da Língua Estrangeira Inglesa ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750963 Inglês
If the English teacher intends to assess students’ progress in oral skills over the course of instruction, they may administer:
Alternativas
Q3750962
Inglês Ensino da Língua Estrangeira Inglesa ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750962 Inglês

Brown and Abeywickrama (2019) also provide comprehensive explanations of language assessment and its implementation in classroom contexts. In Chapter II, the authors discuss five fundamental principles of language assessment. Read each principle carefully and match it to its corresponding definition.



I. Validity


II. Practicality


III. Reliability


IV. Authenticity


V. Washback



( ) This principle refers to the logistical, down-to-earth, administrative issues involved in making, giving, and scoring an assessment instrument.


( ) This principle positively influences what and how teacher teach and learners learn.


( ) This principle has consistent conditions across two or more administrations and gives clear directions for scoring and evaluation. It also contains items/tasks that are unambiguous to the test-taker.


( ) This principle reflects real-world language use. It contains language that is as natural as possible.


( ) This principle measures exactly what it proposes to measure, relying as much as possible on empirical evidence (performance).




The correct sequence is:

Alternativas
Q3750961
Inglês Interpretação de texto | Reading comprehension , Ensino da Língua Estrangeira Inglesa ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750961 Inglês
Brown and Abeywickrama (2019) provide a detailed explanation of the five most common types of tests, namely achievement tests, diagnostic tests, placement tests, proficiency tests, and aptitude tests. Read each definition below carefully and select the one that best defines proficiency tests.
Alternativas
Q3750960
Inglês Discurso direto e indireto | Reported speech , Verbos | Verbs ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750960 Inglês
Text 2 – The Picture of Dorian Gray


The Picture of Dorian Gray, moral fantasy novel by Irish writer Oscar Wilde, published in an early form in Lippincott’s Monthly Magazine in 1890. The novel, the only one written by Wilde, had six additional chapters when it was released as a book in 1891. An archetypal tale of a young man who purchases eternal youth at the expense of his soul, the work is a romantic exposition of Wilde’s own Aestheticism.

The story begins in the art studio of Basil Hallward, who is discussing a current painting with his witty and amoral friend Lord Henry Wotton. Henry thinks that the painting, a portrait of an extraordinarily beautiful young man, should be displayed, but Basil disagrees, fearing that his obsession with the portrait’s subject, Dorian Gray, can be seen in the work. Dorian then arrives, and he is fascinated as Henry explains his belief that one should live life to the fullest by indulging one’s impulses. Henry also points out that beauty and youth are fleeting, and Dorian declares that he would give his soul if the portrait were to grow old and wrinkled while he remained young and handsome. Basil gives the painting to Dorian.


From: https://www.britannica.com/topic/The-Picture-of-Dorian-Gray-novel-by-Wilde. Accessed on 10/15/2025
Which of the following sentences correctly represents this statement “Basil gives the painting to Dorian.” in reported speech?
Alternativas
Q3750959
Inglês Palavras conectivas | Connective words ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750959 Inglês
Text 2 – The Picture of Dorian Gray


The Picture of Dorian Gray, moral fantasy novel by Irish writer Oscar Wilde, published in an early form in Lippincott’s Monthly Magazine in 1890. The novel, the only one written by Wilde, had six additional chapters when it was released as a book in 1891. An archetypal tale of a young man who purchases eternal youth at the expense of his soul, the work is a romantic exposition of Wilde’s own Aestheticism.

The story begins in the art studio of Basil Hallward, who is discussing a current painting with his witty and amoral friend Lord Henry Wotton. Henry thinks that the painting, a portrait of an extraordinarily beautiful young man, should be displayed, but Basil disagrees, fearing that his obsession with the portrait’s subject, Dorian Gray, can be seen in the work. Dorian then arrives, and he is fascinated as Henry explains his belief that one should live life to the fullest by indulging one’s impulses. Henry also points out that beauty and youth are fleeting, and Dorian declares that he would give his soul if the portrait were to grow old and wrinkled while he remained young and handsome. Basil gives the painting to Dorian.


From: https://www.britannica.com/topic/The-Picture-of-Dorian-Gray-novel-by-Wilde. Accessed on 10/15/2025
In the sentence: “Dorian then arrives, and he is fascinated as Henry explains his belief that one should live life to the fullest by indulging one’s impulses,” the conjunction as links two clauses. Which of the following best describes the idea expressed by this conjunction?
Alternativas
Q3750958
Inglês Verbos | Verbs ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750958 Inglês
Text 2 – The Picture of Dorian Gray


The Picture of Dorian Gray, moral fantasy novel by Irish writer Oscar Wilde, published in an early form in Lippincott’s Monthly Magazine in 1890. The novel, the only one written by Wilde, had six additional chapters when it was released as a book in 1891. An archetypal tale of a young man who purchases eternal youth at the expense of his soul, the work is a romantic exposition of Wilde’s own Aestheticism.

The story begins in the art studio of Basil Hallward, who is discussing a current painting with his witty and amoral friend Lord Henry Wotton. Henry thinks that the painting, a portrait of an extraordinarily beautiful young man, should be displayed, but Basil disagrees, fearing that his obsession with the portrait’s subject, Dorian Gray, can be seen in the work. Dorian then arrives, and he is fascinated as Henry explains his belief that one should live life to the fullest by indulging one’s impulses. Henry also points out that beauty and youth are fleeting, and Dorian declares that he would give his soul if the portrait were to grow old and wrinkled while he remained young and handsome. Basil gives the painting to Dorian.


From: https://www.britannica.com/topic/The-Picture-of-Dorian-Gray-novel-by-Wilde. Accessed on 10/15/2025
Identify the option in which the modal verb should is used with the same meaning as in the phrase “...should be displayed...”
Alternativas
Q3750957
Inglês Verbos | Verbs ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750957 Inglês
Text 2 – The Picture of Dorian Gray


The Picture of Dorian Gray, moral fantasy novel by Irish writer Oscar Wilde, published in an early form in Lippincott’s Monthly Magazine in 1890. The novel, the only one written by Wilde, had six additional chapters when it was released as a book in 1891. An archetypal tale of a young man who purchases eternal youth at the expense of his soul, the work is a romantic exposition of Wilde’s own Aestheticism.

The story begins in the art studio of Basil Hallward, who is discussing a current painting with his witty and amoral friend Lord Henry Wotton. Henry thinks that the painting, a portrait of an extraordinarily beautiful young man, should be displayed, but Basil disagrees, fearing that his obsession with the portrait’s subject, Dorian Gray, can be seen in the work. Dorian then arrives, and he is fascinated as Henry explains his belief that one should live life to the fullest by indulging one’s impulses. Henry also points out that beauty and youth are fleeting, and Dorian declares that he would give his soul if the portrait were to grow old and wrinkled while he remained young and handsome. Basil gives the painting to Dorian.


From: https://www.britannica.com/topic/The-Picture-of-Dorian-Gray-novel-by-Wilde. Accessed on 10/15/2025
In the passage “...can be seen in the work...”, the modal verb can expresses:
Alternativas
Q3750956
Inglês Análise sintática | Syntax Parsing ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750956 Inglês
Text 2 – The Picture of Dorian Gray


The Picture of Dorian Gray, moral fantasy novel by Irish writer Oscar Wilde, published in an early form in Lippincott’s Monthly Magazine in 1890. The novel, the only one written by Wilde, had six additional chapters when it was released as a book in 1891. An archetypal tale of a young man who purchases eternal youth at the expense of his soul, the work is a romantic exposition of Wilde’s own Aestheticism.

The story begins in the art studio of Basil Hallward, who is discussing a current painting with his witty and amoral friend Lord Henry Wotton. Henry thinks that the painting, a portrait of an extraordinarily beautiful young man, should be displayed, but Basil disagrees, fearing that his obsession with the portrait’s subject, Dorian Gray, can be seen in the work. Dorian then arrives, and he is fascinated as Henry explains his belief that one should live life to the fullest by indulging one’s impulses. Henry also points out that beauty and youth are fleeting, and Dorian declares that he would give his soul if the portrait were to grow old and wrinkled while he remained young and handsome. Basil gives the painting to Dorian.


From: https://www.britannica.com/topic/The-Picture-of-Dorian-Gray-novel-by-Wilde. Accessed on 10/15/2025
The clause “beauty and youth are fleeting” functions as:
Alternativas
Q3750955
Inglês Verbos | Verbs , Formação de palavras (prefixos e sufixos) | Word formation (prefix and suffix) , Ensino da Língua Estrangeira Inglesa ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750955 Inglês
Text 2 – The Picture of Dorian Gray


The Picture of Dorian Gray, moral fantasy novel by Irish writer Oscar Wilde, published in an early form in Lippincott’s Monthly Magazine in 1890. The novel, the only one written by Wilde, had six additional chapters when it was released as a book in 1891. An archetypal tale of a young man who purchases eternal youth at the expense of his soul, the work is a romantic exposition of Wilde’s own Aestheticism.

The story begins in the art studio of Basil Hallward, who is discussing a current painting with his witty and amoral friend Lord Henry Wotton. Henry thinks that the painting, a portrait of an extraordinarily beautiful young man, should be displayed, but Basil disagrees, fearing that his obsession with the portrait’s subject, Dorian Gray, can be seen in the work. Dorian then arrives, and he is fascinated as Henry explains his belief that one should live life to the fullest by indulging one’s impulses. Henry also points out that beauty and youth are fleeting, and Dorian declares that he would give his soul if the portrait were to grow old and wrinkled while he remained young and handsome. Basil gives the painting to Dorian.


From: https://www.britannica.com/topic/The-Picture-of-Dorian-Gray-novel-by-Wilde. Accessed on 10/15/2025
When teaching the process of word formation and the allophonic variations of the inflectional suffix -s in the third person singular of verbs in the simple present tense, the teacher may employ the excerpt from The Picture of Dorian Gray, in which the allophone [s] is illustrated in:
Alternativas
Q3750954
Inglês Formação de palavras (prefixos e sufixos) | Word formation (prefix and suffix) ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750954 Inglês
 Text 1– The Black Cat (Edgar Allan Poe)


Pluto– this was the cat’s name– was my favorite pet and playmate. I alone Blank I him, and he attended me wherever I went about the house. It was even with difficulty that I could prevent him from following me through the streets.

Our friendship lasted, in this manner, for several years, during which my general temperament and character– through the instrumentality of the Fiend Intemperance– had (I blush to confess it) experienced a radical alteration for the worse. I Blank II, day by day, more moody, more irritable, more regardless of the feelings of others. I suffered myself to use intemperate language to my wife. At length, I even offered her personal violence. My pets, of course, were made to feel the change in my disposition. I not only neglected, but ill-used them. For Pluto, however, I still retained sufficient regard to restrain me from maltreating him, as I made no scruple of maltreating the rabbits, the monkey, or even the dog, when by accident, or through affection, they came in my way. But my disease grew upon me– for what disease is like Alcohol!– and at length even Pluto, who was now becoming old, and consequently somewhat peevish– even Pluto Blank III to experience the effects of my ill temper.

 From: https://poestories.com/read/blackcat. Accessed on 10/15/2025

Regarding the process of word formation, it can be stated that:



I. Playmate is an example of a compound word formed by combining the words “play” and “mate”.


II. Inflection occurs when a suffix is added to a word without changing its grammatical class as in becoming (...Pluto, was now becoming old...).


III. Derivation occurs when affixes are added to a word to change its meaning and, in some cases, its grammatical class.

Alternativas
Q3750953
Inglês Pronúncia e Som | Pronunciation and Sound ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750953 Inglês
 Text 1– The Black Cat (Edgar Allan Poe)


Pluto– this was the cat’s name– was my favorite pet and playmate. I alone Blank I him, and he attended me wherever I went about the house. It was even with difficulty that I could prevent him from following me through the streets.

Our friendship lasted, in this manner, for several years, during which my general temperament and character– through the instrumentality of the Fiend Intemperance– had (I blush to confess it) experienced a radical alteration for the worse. I Blank II, day by day, more moody, more irritable, more regardless of the feelings of others. I suffered myself to use intemperate language to my wife. At length, I even offered her personal violence. My pets, of course, were made to feel the change in my disposition. I not only neglected, but ill-used them. For Pluto, however, I still retained sufficient regard to restrain me from maltreating him, as I made no scruple of maltreating the rabbits, the monkey, or even the dog, when by accident, or through affection, they came in my way. But my disease grew upon me– for what disease is like Alcohol!– and at length even Pluto, who was now becoming old, and consequently somewhat peevish– even Pluto Blank III to experience the effects of my ill temper.

 From: https://poestories.com/read/blackcat. Accessed on 10/15/2025
When addressing the pronunciation of the regular past tense morpheme -ed, which verbs from the excerpt of The Black Cat can be presented as examples of the [d] allophone?
Alternativas
Q3750952
Inglês Formação de palavras (prefixos e sufixos) | Word formation (prefix and suffix) ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750952 Inglês
 Text 1– The Black Cat (Edgar Allan Poe)


Pluto– this was the cat’s name– was my favorite pet and playmate. I alone Blank I him, and he attended me wherever I went about the house. It was even with difficulty that I could prevent him from following me through the streets.

Our friendship lasted, in this manner, for several years, during which my general temperament and character– through the instrumentality of the Fiend Intemperance– had (I blush to confess it) experienced a radical alteration for the worse. I Blank II, day by day, more moody, more irritable, more regardless of the feelings of others. I suffered myself to use intemperate language to my wife. At length, I even offered her personal violence. My pets, of course, were made to feel the change in my disposition. I not only neglected, but ill-used them. For Pluto, however, I still retained sufficient regard to restrain me from maltreating him, as I made no scruple of maltreating the rabbits, the monkey, or even the dog, when by accident, or through affection, they came in my way. But my disease grew upon me– for what disease is like Alcohol!– and at length even Pluto, who was now becoming old, and consequently somewhat peevish– even Pluto Blank III to experience the effects of my ill temper.

 From: https://poestories.com/read/blackcat. Accessed on 10/15/2025
As in difficulty, the suffix -y turns an adjective into a noun in:
Alternativas
Q3750951
Inglês Verbos | Verbs ,
Ano: 2025 Banca: CEV-URCA Órgão: Prefeitura de Mauriti - CE Prova: CEV-URCA - 2025 - Prefeitura de Mauriti - CE - Professor de Letras - Inglês |
Q3750951 Inglês
 Text 1– The Black Cat (Edgar Allan Poe)


Pluto– this was the cat’s name– was my favorite pet and playmate. I alone Blank I him, and he attended me wherever I went about the house. It was even with difficulty that I could prevent him from following me through the streets.

Our friendship lasted, in this manner, for several years, during which my general temperament and character– through the instrumentality of the Fiend Intemperance– had (I blush to confess it) experienced a radical alteration for the worse. I Blank II, day by day, more moody, more irritable, more regardless of the feelings of others. I suffered myself to use intemperate language to my wife. At length, I even offered her personal violence. My pets, of course, were made to feel the change in my disposition. I not only neglected, but ill-used them. For Pluto, however, I still retained sufficient regard to restrain me from maltreating him, as I made no scruple of maltreating the rabbits, the monkey, or even the dog, when by accident, or through affection, they came in my way. But my disease grew upon me– for what disease is like Alcohol!– and at length even Pluto, who was now becoming old, and consequently somewhat peevish– even Pluto Blank III to experience the effects of my ill temper.

 From: https://poestories.com/read/blackcat. Accessed on 10/15/2025
The verbs that correctly fill in Blanks I, II and III are respectively:
Alternativas
Q3749890
Inglês Interpretação de texto | Reading comprehension ,
Ano: 2025 Banca: EDUCA Órgão: Prefeitura de Brejo do Cruz - PB Prova: EDUCA - 2025 - Prefeitura de Brejo do Cruz - PB - Técnico de Tecnologia da Informação |
Q3749890 Inglês
Leia atentamente o trecho do manual de manutenção de um switch de rede (em inglês) e responda à questão a seguir:

Chapter 3: Troubleshooting Guide

“If the STATUS LED is red, a system error has occurred. First, check all power connections and ensure the power cord is securely seated in the inlet and the wall outlet. If the issue persists, power cycle the device. CAUTION: Before proceeding, back up all configuration data. If the error remains, contact technical support and provide the serial number of the unit.”

De acordo com o manual técnico, assinale a primeira ação que o técnico deve tomar se o LED de STATUS estiver vermelho:
Alternativas
Q3748902
Inglês Verbos | Verbs ,
Ano: 2025 Banca: Quadrix Órgão: CORE-SP Provas: Quadrix - 2025 - CORE-SP - Analista de Tecnologia da Informação | Quadrix - 2025 - CORE-SP - Assistente Jurídico | Quadrix - 2025 - CORE-SP - Contador |
Q3748902 Inglês
        Since the 1950s, researchers, inventors and entrepreneurs have been fascinated by the idea of Artificial Intelligence (AI) to replicate human behaviour and thinking into technology. Over time AI has evolved to mimic human behaviour in information technology (IT) with key milestones like machine learning, natural language processing and understanding, generative AI and orchestrating decision making and now the latest advancement: agentic AI.

        Today, AI is not just a technology but a critical part of modern IT strategies. AI in the IT industry has been a transformative force, automating tasks, analysing vast amounts of data and improving operational processes. By using AI for ITSM, organisations can adapt to a changing technology landscape and complex digital environments and keep their IT infrastructure future proof.

        AI has come a long way from theory to software to recent innovations like machine learning (ML). ML is about developing AI algorithms and models that help systems learn and make decisions based on patterns and relationships in data. Instead of programming each decision manually, systems can make decisions on their own based on large amounts of data. Continuous learning on data allows systems to get better over time. At the next level is natural language processing (NLP), a branch of machine learning that’s about interpreting human language and generating intelligent and contextual responses. By using ML algorithms on language, machines can do things like response generation, speech recognition, language translation and more. NLP is the foundation for modern day chatbots that can understand user intent and generate responses to user requests.

         AI is revolutionizing ITSM by introducing innovative solutions such as an AI service desk that enhances IT operations. With automated ticket triaging, routing, deflection, and process automation, organizations can streamline tasks that IT agents encounter daily.

        By providing agents with agent assist capabilities and an AI Copilot, organizations can reduce redundant and repetitive service tasks and improve productivity, thereby minimizing the need for human intervention in these repetitive tasks. With AIOps, organizations can also stay ahead of potential incidents and outages with proactive detection and remediation, as well as automated incident management.

        AI also plays a big role in software development and testing. It helps quality assurance teams by generating test cases and predicting defects. This means they can catch and fix bugs much earlier which prevents bigger issues down the line. When it comes to data center security, computer vision is a powerful tool. It allows systems to analyze images and videos to monitor infrastructure and spot anything unusual. Additionally, machine learning models can analyze network traffic in real time to detect cyber threats and fraud and allow teams to respond quickly and protect their systems.

Internet:<aisera.com>  (adapted).
In the period “This means they can catch and fix bugs much earlier which prevents bigger issues down the line.” the modal verb “can” has the meaning of 
Alternativas
Q3748901
Inglês Vocabulário | Vocabulary , Sinônimos | Synonyms ,
Ano: 2025 Banca: Quadrix Órgão: CORE-SP Provas: Quadrix - 2025 - CORE-SP - Analista de Tecnologia da Informação | Quadrix - 2025 - CORE-SP - Assistente Jurídico | Quadrix - 2025 - CORE-SP - Contador |
Q3748901 Inglês
        Since the 1950s, researchers, inventors and entrepreneurs have been fascinated by the idea of Artificial Intelligence (AI) to replicate human behaviour and thinking into technology. Over time AI has evolved to mimic human behaviour in information technology (IT) with key milestones like machine learning, natural language processing and understanding, generative AI and orchestrating decision making and now the latest advancement: agentic AI.

        Today, AI is not just a technology but a critical part of modern IT strategies. AI in the IT industry has been a transformative force, automating tasks, analysing vast amounts of data and improving operational processes. By using AI for ITSM, organisations can adapt to a changing technology landscape and complex digital environments and keep their IT infrastructure future proof.

        AI has come a long way from theory to software to recent innovations like machine learning (ML). ML is about developing AI algorithms and models that help systems learn and make decisions based on patterns and relationships in data. Instead of programming each decision manually, systems can make decisions on their own based on large amounts of data. Continuous learning on data allows systems to get better over time. At the next level is natural language processing (NLP), a branch of machine learning that’s about interpreting human language and generating intelligent and contextual responses. By using ML algorithms on language, machines can do things like response generation, speech recognition, language translation and more. NLP is the foundation for modern day chatbots that can understand user intent and generate responses to user requests.

         AI is revolutionizing ITSM by introducing innovative solutions such as an AI service desk that enhances IT operations. With automated ticket triaging, routing, deflection, and process automation, organizations can streamline tasks that IT agents encounter daily.

        By providing agents with agent assist capabilities and an AI Copilot, organizations can reduce redundant and repetitive service tasks and improve productivity, thereby minimizing the need for human intervention in these repetitive tasks. With AIOps, organizations can also stay ahead of potential incidents and outages with proactive detection and remediation, as well as automated incident management.

        AI also plays a big role in software development and testing. It helps quality assurance teams by generating test cases and predicting defects. This means they can catch and fix bugs much earlier which prevents bigger issues down the line. When it comes to data center security, computer vision is a powerful tool. It allows systems to analyze images and videos to monitor infrastructure and spot anything unusual. Additionally, machine learning models can analyze network traffic in real time to detect cyber threats and fraud and allow teams to respond quickly and protect their systems.

Internet:<aisera.com>  (adapted).
In the period “Over time AI has evolved to mimic human behaviour in information technology (IT) with key milestones like machine learning,” the word “milestones” could be replaced, without affecting meaning, by
Alternativas
Q3748900
Inglês Interpretação de texto | Reading comprehension ,
Ano: 2025 Banca: Quadrix Órgão: CORE-SP Provas: Quadrix - 2025 - CORE-SP - Analista de Tecnologia da Informação | Quadrix - 2025 - CORE-SP - Assistente Jurídico | Quadrix - 2025 - CORE-SP - Contador |
Q3748900 Inglês
        Since the 1950s, researchers, inventors and entrepreneurs have been fascinated by the idea of Artificial Intelligence (AI) to replicate human behaviour and thinking into technology. Over time AI has evolved to mimic human behaviour in information technology (IT) with key milestones like machine learning, natural language processing and understanding, generative AI and orchestrating decision making and now the latest advancement: agentic AI.

        Today, AI is not just a technology but a critical part of modern IT strategies. AI in the IT industry has been a transformative force, automating tasks, analysing vast amounts of data and improving operational processes. By using AI for ITSM, organisations can adapt to a changing technology landscape and complex digital environments and keep their IT infrastructure future proof.

        AI has come a long way from theory to software to recent innovations like machine learning (ML). ML is about developing AI algorithms and models that help systems learn and make decisions based on patterns and relationships in data. Instead of programming each decision manually, systems can make decisions on their own based on large amounts of data. Continuous learning on data allows systems to get better over time. At the next level is natural language processing (NLP), a branch of machine learning that’s about interpreting human language and generating intelligent and contextual responses. By using ML algorithms on language, machines can do things like response generation, speech recognition, language translation and more. NLP is the foundation for modern day chatbots that can understand user intent and generate responses to user requests.

         AI is revolutionizing ITSM by introducing innovative solutions such as an AI service desk that enhances IT operations. With automated ticket triaging, routing, deflection, and process automation, organizations can streamline tasks that IT agents encounter daily.

        By providing agents with agent assist capabilities and an AI Copilot, organizations can reduce redundant and repetitive service tasks and improve productivity, thereby minimizing the need for human intervention in these repetitive tasks. With AIOps, organizations can also stay ahead of potential incidents and outages with proactive detection and remediation, as well as automated incident management.

        AI also plays a big role in software development and testing. It helps quality assurance teams by generating test cases and predicting defects. This means they can catch and fix bugs much earlier which prevents bigger issues down the line. When it comes to data center security, computer vision is a powerful tool. It allows systems to analyze images and videos to monitor infrastructure and spot anything unusual. Additionally, machine learning models can analyze network traffic in real time to detect cyber threats and fraud and allow teams to respond quickly and protect their systems.

Internet:<aisera.com>  (adapted).
In the text, Natural Language Processing is a branch of Machine Learning that can be summarized as
Alternativas
Respostas
3221: D
3222: A
3223: B
3224: A
3225: E
3226: A
3227: D
3228: B
3229: A
3230: D
3231: B
3232: A
3233: C
3234: B
3235: D
3236: C
3237: B
3238: B
3239: D
3240: C
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