Questões de Concurso Público Itaipu Parquetec 2022 para Assistente I - Vendas
Foram encontradas 40 questões
( ) Carlos é o emissor da mensagem e Fernando, por sua vez, é o receptor.
( ) Houve um ruído no processo de comunicação, provavelmente provocado pela desatenção de Carlos no momento do atendimento.
( ) O canal de comunicação utilizado para o registro da reclamação apresentada por Fernanda foi ‘escrito’.
( ) A ligação dos técnicos da operadora para Fernando é considerado um feedback da mensagem.
A sequência está correta em
( ) Abusar do vocabulário técnico, mesmo que o cliente não entenda; o uso de palavras difíceis demonstra atendimento de excelência.
( ) Assumir uma atitude empática (identificando, conhecendo os sentimentos e as emoções do cliente).
( ) Escutar e observar o cliente, além de ser oportuno e preciso.
( ) Ser espontâneo; não se preocupar com a lógica ou com o planejamento da mensagem, assim o atendimento poderá ser mais humano e menos mecânico.
A sequência está correta em
1. Ato inseguro. 2. Condição insegura.
( ) Improvisações. ( ) Falta de proteção em máquinas. ( ) Defeitos em instalações elétricas. ( ) Não uso de equipamento de proteção. ( ) Desníveis ou obstáculos no piso. ( ) Condução de itens acima de sua capacidade. ( ) Comportamento sem permissão. ( ) Falta de espaço.
A sequência está correta em
O Grupo Tabelas pertence à guia:
I. O Windows 10 possui apenas perfis de rede Particular e Público.
II. Computadores que estejam rodando demasiadamente o Windows não se comunicam com outros computadores com versões anteriores do Windows.
III. O grupo doméstico exige que um usuário existente insira a senha, mesmo quando for ingressar computadores adicionais no grupo doméstico.
Está correto o que se afirma apenas em
( ) La palabra “móvil” en el texto es lo mismo que automóvil.
( ) La palabra “vacaciones” en el texto es lo mismo que días festivos.
( ) Hay tres formas distintas de hacer reservación para visitación en los atractivos turísticos en Itaipu.
( ) La palabra “sitios” en el texto son pequeñas haciendas.
Martes a Domingo y Feriados Horarios: de 08:30 a 11:45 y de 13:00 a 14:30 hs. Requisitos para el acceso: Realizar reservas con anticipación y retirar la autorización en la fecha de la visita, presentando documento de cada visitante y lista en caso de grupo, además de datos del vehículo, en el Predio de Hidráulica – Hernandarias/PY. Las visitas se realizan en el vehículo particular de cada visitante.
(Disponible en: https://cti.itaipu.gov.py/es/informaciones acceso en 25/01/2022. Adaptación.)
Sobre el texto “Informaciones sobre visitación al Complejo Turístico Itaipu” es posible afirmar que:
For nature. For people. Let’s demand that the UN make it a universal human right to live on a healthy planet. It’s no secret: our natural world is in terrible shape. Our unsustainable system is causing climate chaos and putting over one million species at risk of extinction.
How can something as fundamental as life on Earth be treated with such neglect? We need to completely change the way we treat our home. We, as do all other living beings, deserve the right to a healthy natural world.
We call on the UN to:
• pass resolutions to recognize the right to a healthy environment at the UN Human Rights Council and at the UN General Assembly, include the right as an urgent topic at the UN Summit on Biodiversity, and incorporate the right in the post-2020 Global Biodiversity Framework;
• ultimately include the right to a healthy environment in the Universal Declaration of Human Rights.
Join us: sign the petition to make it a UN-recognised human right to live on a healthy planet. It may seem overwhelming, but it’s true: to emerge from these crises, to ensure our future and that of the planet, we need to entirely transform humanity’s relationship with nature. This human right helps make that happen.
(Available: https://1planet1right.org.)
The argumentative strategies employed in the building of a campaign follow precise techniques, developed around an aim. By analysing text data, it is possible to infer that the text’s purpose is to:
One of California’s most formidable natural landscapes, Yosemite National Park features nearly 1,200 square miles of sheer awe: towering waterfalls, millennia-old sequoia trees, striking, daunting cliff faces and some of the most unique rock formations in the United States. But despite its enormous size, most of the tourist activity takes place within the 8-square-mile area of Yosemite Valley. Here you’ll find the park’s most famous landmarks – Half Dome and El Capitan – as well as excellent hiking trails through the natural monuments. Even inexperienced hikers can enjoy Yosemite: Guided tours and climbing lessons are available from local adventure outfitters. Just don’t expect to experience it by yourself. Like so many other American tourist destinations, crowds are the biggest snag to an enjoyable Yosemite vacation – approximately 4 million people visit each year. But if you go at the right time (and start your day a little earlier than usual), Mother Nature’s wonders will reveal themselves to you in a miraculous and serene way.
(Available: https://travel.usnews.com/Yosemite_CA. Adapted.)
According to the text, one of the drawbacks if you want to enjoy Yosemite as a tourist is:
We offer a customizable option which includes the Iconic Maid of the Mist, Cave of the Winds, Niagara Adventure Movie and Underground Railroad Museum and more. IF you would like to customize the tour to your specifications when the guides make contact with you they will go over all details. We believe in personal attention to our guests and we want to provide an ideal experience that you and your loved ones will never forget. Transportation from hotels and back is provided.
We will pick up guests at many different locations, the tour for the most part is outside the vehicle as we will guide you through the park and when the tour is over we will embark on a Wine Tour where you will see the country of Western New York and get tastings at some of our best wineries in the area.
Departure Point Goat Island, Niagara Falls, NY 14303, USA.
Duration 7–8 hours.
Additional Info
• Confirmation will be received at time of booking; • Not wheelchair accessible; • Stroller accessible; • Service animals allowed; • No heart problems or other serious medical conditions; • Travelers should have a moderate physical fitness.
(Available: https://niagararegionaltours.com. Adapted.)
Mark the option that matches text content.