Questões da Prova CESPE - 2007 - Petrobrás - Analista de Sistemas Júnior - Infra-Estrutura
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the article “the”, in the expression “in the March, 1982 issue of Atlantic Monthly” (l.4), is optional.
for customer contact positions, the candidate’s educational background is the decisive factor.
time and money spent training employees on how to deal with people really pays off.
the sooner one fixes a broken window, the fatal consequences that could result from its being ignored are minimized or eliminated.
It can be inferred from the text that
customers who have complained about a certain company make good candidates for mystery shoppers.