Questões da Prova FESMIP-BA - 2011 - MPE-BA - Analista - Tecnologia

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Q177242 Governança de TI
O processo ITIL, responsável por registrar o relacionamento entre componentes de serviço, é denominado de Gerenciamento de
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Q177241 Governança de TI
Para o ITIL, a melhoria contínua constitui um dos elementos do ciclo de vida dos serviços e utiliza-se de métricas, para mensurar e estabelecer metas que demonstrem a maturidade e o desempenho dos serviços. Os principais tipos de métricas definidos pelo ITIL, na melhoria de serviço continuada, são os correlacionados aos números:
1. Métricas de processo.
2. Métricas de fornecedor.
3. Métricas de serviço.
4. Métricas de Tecnologia.
5. Métricas de Negócio.

Assim, a alternativa que contém a resposta correta é a
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Q177240 Governança de TI
No COBIT, as questões relacionadas ao gerenciamento dos níveis de serviço e ao gerenciamento dos serviços de terceiros são definidas no domínio de processos de
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Q177239 Governança de TI
No que se refere ao COBIT 4.1, pode-se afirmar:
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Q177238 Governança de TI
                                                 Computer Systems Analysts
Nearly all organizations rely on computer and information technology (IT) to conduct business and operate efficiently. Computer systems analysts use IT tools to help enterprises of all sizes achieve their goals. They may design and develop new computer systems by choosing and configuring hardware and software, or they may devise ways to apply existing systems resources to additional 5 tasks. Training requirements for computer systems analysts vary depending on the job, but many employers, when hiring computer systems analysts, usually prefer applicants who have a bachelor's degree. Relevant work experience also is very important. Advancement opportunities are good for those with the necessary skills and experience. For more technically complex jobs, people with graduate 10 degrees are preferred. For jobs in a technical or scientific environment, employers often seek applicants who have at least a bachelor's degree in a technical field, such as computer science, information science, applied mathematics, engineering, or the physical sciences. For jobs in a business environment, employers often seek applicants with at least a bachelor" degree in a business-related field such as management information systems (MIS). Increasingly, employers are seeking individuals 15 who have a master's degree in business administration (MBA) with a concentration in information systems. Despite the preference for technical degrees, however, people who have degrees in other areas may find employment as systems analysts if they also have technical skills. Courses in computer science or related subjects combined with practical experience can qualify people for some jobs in the 20 occupation. Employers generally look for people with expertise relevant to the job. For example, systems analysts who wish to work for a bank may need some expertise in finance, and systems analysts who wish to work for a hospital may need some knowledge of health management. Furthermore, business enterprises generally prefer individuals with information technology, business, and accounting skills and 25 frequently assist employees in obtaining these skills. Technological advances come so rapidly in the computer field that continuous study is necessary to remain competitive. Employers, hardware and software vendors, colleges and universities, and private training institutions offer continuing education to help workers attain the latest skills. Additional training may come from professional development seminars offered by professional 30 computing societies. COMPUTER Systems Analysts. Disponível em: . Acesso em: 5 jan. 2011. Adaptado. 
No COBIT 4.1, identificar e alocar custos, assegurar a conformidade com requisitos externos e gerenciar mudanças pertencem, respectivamente, aos domínios conhecidos como
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Respostas
1: E
2: C
3: A
4: E
5: D